Privacy Policy
Last Updated: August 16, 2024
This Privacy Policy is developed by 12 Stars International Technology Solutions Limited, a company established under the laws of Seychelles, with its registered address at House of Francis, Room 303, Ile De Port, Mahé, Seychelles (Company Number: 241277). 12 Stars International Technology Solutions Limited is referred to as "Administration", "we", "us", or "Website". "You" or "your" means you as a user of our website.
This Privacy Notice governs your access to and use of sikwin.com, including any content, functionality, and services offered through it. We take our obligation to safeguard personal information about our clients seriously.
This Privacy Notice is in addition to our Terms and Conditions and should be read in conjunction with them. By using this website, you agree to be bound by the terms of this Privacy Notice. We may review our Privacy Notice from time to time and reserve the right to amend this Notice at any time without notice, except by posting the amended Privacy Notice on our website. Amendments will take effect immediately upon posting. Your continued use of our services following the posting of an amended Privacy Notice will be deemed acceptance of those amendments. It is your responsibility to keep up-to-date with the current Privacy Notice. You should review this page periodically for any changes.
1. Types of Personal Data We Collect
We collect and process the following data:
• Personal Identifiers: Full name, nickname, e-mail address, residence country, sex, phone number, IP address, or similar identifiers.
• Proof of Identity: ID number, driver’s license, or other personal documents.
• Proof of Address: Utility bills, bank statements.
• Source of Funds: Tax bills or other documents.
2. How We Collect Personal Information
We will collect personal information only through lawful and fair means. We collect your personal information directly from you unless it is unreasonable or impracticable to do so. We will not collect more data than is necessary for us to provide our services and comply with applicable laws. We may collect this information when you:
• Access or use our website.
• Register an account with us.
• Use our products and services.
• Participate in competitions, giveaways, or other promotions.
• Contact us directly via any media, including SMS, MMS, instant messaging, email, social media platforms, postal mail, and telephone.
• Provide feedback through our website/app feedback links.
Personal information may also be collected by cookies when you use our website. See our Cookie Policy here.
3. Why We Collect, Hold, Use, and Disclose Personal Information
We collect, hold, use, and disclose personal information for purposes including the following:
• To provide products and services to you.
• To enable us to perform our obligations to you under the Terms of Use and ensure that you perform your obligations under the Terms of Use.
• For communication, including sending you information about our products and services.
• For planning, research, promotion, and marketing of our goods and services, including conducting competitions or promotions.
• To create aggregate data about clients through demographic profiling and statistical analysis of our database to optimize our products and services and allow for more efficient business operation.
• To prove your good faith.
• For investigating suspected unlawful, fraudulent, or other improper activity connected with the use of our products and services.
4. Personal Data Collected by Third Parties
Third parties, such as payment service providers, may collect your financial information (e.g., bank account, card number, full name, phone number).
To Whom Personal Information is Disclosed
By registering with us and providing personal information, you consent to its use. We may disclose your personal information to third parties as follows:
• To contractors and external service providers associated with our business and provision of services, including data centers, web hosting providers, payment service providers, advertising agencies, mailing houses, printers, call centers, market research analysts, IT consultants, professional advisors, and consultants.
• To law enforcement agencies to assist in preventing criminal activities.
• To government and regulatory authorities and other organizations as required or authorized by law.
• To controlling bodies requesting information to protect and maintain the integrity of services provided or where we consider any activity to be suspicious or unusual.
• To a successor entity in the event of a business transition, such as a merger, corporate reorganization, or to a purchaser of part or all of our assets.
Should information be transferred to a third party, we will use reasonable measures to ensure its protection under contractual arrangements.
5. Your Rights
The rights mentioned here apply to all users visiting our website, especially users from the European Union.
Under the General Data Protection Regulation (GDPR), you have the following rights regarding the processing of your personal data:
• The Right to Be Informed: You have the right to be informed about how your personal data is processed in a concise, transparent, intelligible, and easily accessible manner, free of charge.
• The Right of Access: You have the right to obtain confirmation that your data is being processed and to access that personal data.
• The Right to Rectification: You have the right to have your personal data rectified if incorrect or incomplete, and we must notify any third parties that we have shared your data to do the same.
• The Right to Erasure: You have the “right to be forgotten” or to have your personal data erased, with some exceptions (e.g., legal obligations). We must notify third parties that have shared your data of your request.
• The Right to Restrict Processing: You have the right to ‘block’ or suppress processing of your personal data, though this may not stop the storing of your data.
• The Right to Data Portability: You have the right to obtain and reuse your personal data across different services in a safe and secure way.
• The Right to Object: You have the right to object to processing based on legitimate interests, direct marketing, and processing for scientific/historical research and statistics.
• Rights in Relation to Automated Decision-Making and Profiling: You have the right to object to automated decision-making and request human intervention.
• The Right to Withdraw Consent: If you have given us explicit consent to process your personal data, you have the right to withdraw that consent at any time.
• The Right to Lodge a Complaint: You have the right to lodge a complaint with us and/or a supervisory authority. Contact details: [email protected].
6. Personal Data Retention
Your information is held on secured servers. We may also store personal information in telephone recordings and in hard copy files. Our employees, agents, and contractors must maintain confidentiality regarding all personal information.
We understand the importance of security and the techniques needed to secure information. We store all personal information received directly from you in a protected database within our secure network, behind active state-of-the-art firewall software. We do not store or process payment card credentials.
We will retain your data only as long as necessary for legitimate business reasons (e.g., to provide our Services). The personal information we receive when you apply is kept for a minimum of five years from the end of our relationship to address any disputes or complaints.
If you request not to be contacted for advertising and marketing, we must keep your information as it reflects your preferences. For details related to your personal data retention, please use the following email address: [email protected].
7. Overseas Transfer of Personal Information
There may be instances where we send your personal information overseas or collect it from overseas, including:
• Where you have requested us to do so.
• When we have outsourced a business activity to an overseas provider with whom we have a contractual arrangement.
• Where we are required or authorized by law to do so.
We may disclose your personal information to entities located outside your country of residence, including external service providers.
8. Unsolicited Personal Information
If we receive unsolicited personal information, we will determine whether it would have been permissible to collect that information if solicited. If not, we will destroy or de-identify that personal information as soon as practicable.
9. Non-Personal Information
Like most websites, we may collect non-personal information to assist with website administration, track site usage, and enhance your user experience. Once logged in, your IP address is tracked against your user ID to prevent fraud and identify improper activity. We collect and store non-personal information through cookies, log files, or web beacons to create user profiles that detail viewing preferences and tailor your visit.
10. Modification of this Privacy Notice
This Privacy Notice supersedes any previous disclosures regarding our information practices. We reserve the right to modify, alter, or update this Privacy Notice at any time. Changes will become effective upon posting. We will make reasonable efforts to notify you of material changes, such as posting a notice or sending you an email. By continuing to use the Services after posting a revised Privacy Notice, you acknowledge and accept the updated Notice.
11. Applicability
This Privacy Notice is subject to the Terms of Service governing your use of the Services. It applies to all information provided or accessed through the Services, regardless of the means used. However, it does not cover information collected by third-party services, applications, or advertisements linked to the Services. The collection of your information by such third parties is governed by their privacy policies. We are not responsible for any third party's compliance with their privacy policies.
12. Complaints
If you have a complaint relating to how we handle personal information, please contact our support at [email protected]. You can exercise your rights specified in the “What Are Your Rights?” section by sending a request to this email.
